Affordable Internet at Home for Eligible Households


Frequently Asked Questions

  • Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to apply for the program.

  • Yes, if you meet the program guidelines:

    • Must be a low-income veteran who receives state and/or federal assistance
    • Live in an area where Comcast Internet Service is available
    • Have not subscribed to Comcast Internet within the last 90 days
    • Do not have outstanding debt to Comcast that is less than one year old
  • Customers who have not verified their veteran status and receipt of public assistance must provide one (1) form of veteran verification and one (1) form of public assistance eligibility document:

    • Veteran Verification:
      Provide one (1) one of the following acceptable documents for veteran verification
      • DD Form 214: Discharge papers/separation of service
      • DD Form 215: Correction to DD Form 214
      • Veterans Health Identification Card (VHIC)
      • VA ID
      • DD Form 2 (Retired) – Retirees (Blue ID)
      • DD Form 2 (Retired Reserve) – Guard and Reserve Gray Area Retirees (Pink ID)
    • Public Assistance Eligibility Documents:
      Provide one (1) item from this list for proof of eligibility
      • Medicaid
      • Supportive Services for Veteran Families (SSVF)
      • SNAP
      • SSI
      • TANF
      • WIC
      • Pell grant recipients
      • Housing Choice Vouchers (HUD)
      • LIHEAP
      • Emergency Aid to Elderly, Disabled and Children (EAEDC)
      • Federal Public Housing Assistance
      • Bureau of Indian Affairs General Assistance
      • Tribally-Administered Temporary Assistance for Needy Families (TTANF)
      • Food Distribution Program on Indian Reservations (FDPIR)
      • Head Start
      • National School Lunch Program
  • If we haven't been able to answer your question in our FAQs, please email us at or call 1-855-846-8376. 

Free Online Tutorials

Not sure how to get started with your new Internet connection? Concerned about online safety and security? Or maybe you'd like to learn about the best education and employment resources. Explore the Learning Center for free tutorials and more.