Frequently Asked Questions
Help Links
To participate in Internet Essentials, applicants must be 62 years or older, receive federal and/or state public assistance and live in Atlanta, Georgia; Boston, Massachusetts; Detroit, Michigan; Fresno County, California; Hartford County, Connecticut; Houston, Texas; Miami-Dade County, Florida; Palm Beach County, Florida; Philadelphia, Pennsylvania; San Francisco, California; Santa Clara County, California; Seattle, Washington; and Washington, DC.
In addition to the above criteria, households must:Yes, if you meet the program guidelines:
You can start your application by visiting https://apply.internetessentials.com/ or https://aplicar.internetessentials.com/ Or you can call us at 1-855-8-INTERNET (1-855-846-8376).
To participate in Internet Essentials as a Senior, applicants must provide supporting documentation such as a statement of benefits, notice or letter of participation, or other official documentation demonstrating receipt of benefits from the current or previous year.
Applicants must present one selection from the Age Verification List AND one selection from the Federal or State Assistance Programs.
Age Verification:
US Government-issued ID (State or Federal) with birthdate
Federal Assistance Programs:
For participants living in Detroit, Michigan:
For participants living in California:
For participants living in Georgia:
For participants living in Hartford, Connecticut:
For participants living in Miami-Dade County, Florida:
For participants living in Palm Beach County, Florida:
For participants living in Boston, Massachusetts:
For participants living in Philadelphia, Pennsylvania:
For participants living in Seattle, Washington:
Please send your signed application and copies of your eligibility documents by mail, email, fax or upload online:
In order to apply for Internet Essentials, customers must provide accepted forms of identification. For those who do not have a social security number or who do not want to provide their social security number, you must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:
I applied for Internet Essentials and have not heard back yet. How can I find out the status of my application?
You can view the status of your application on our website https://apply.internetessentials.com/?existingpopup=1 Or by calling 1-855-8-INTERNET (1-855-846-8376).
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